Refund – Cancellation Policy

Return Policy
Guaranteeing a satisfactory shopping experience

Enjoy shopping on Pharmapal with these great return policy features:

10 Days Returns
You have 10 days to make a refund request after your order has been delivered


Easy Returns
You can return any product you have bought, its it original packing and condition unopen for “toothbrushes and interdental items”, ”toothpaste”, “Mouthwash & rinse”. Any Devices will subject to review on condition and should be Un-used, tampered, damaged, missing elements, parts and documentation.

Full Refunds

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund or a replacement.

  • Refunds will be done only through the Original Mode of Payment.

How does Return Policy Work?

Initiate A Return

Call our customer support number (+971)-4-4267-5001.

Schedule Pick-up

A pick-up will be scheduled by one of our courier services.

Return The Item

Pack the item in its original state and packaging. Hand over the package to the courier representative.

Refund Processed

Once we receive your returned item, we will inspect it and process required